Return & Refund Policy

Because every item is printed on demand especially for you, we do not accept returns or exchanges for change of mind or wrong size ordered. Please check the size chart on each product page before ordering.

Damaged, defective or wrong items

If your item arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery at support@joygear.store with your order number and a clear photo of the problem. We will send you a free replacement or a full refund, and you do not need to send the item back.

Lost packages

If your tracking shows no movement for 30 days, or your package is marked delivered but you did not receive it, contact us and we will help file a claim or send a replacement.

Order changes and cancellations

You can change or cancel your order within 24 hours of placing it. After that, your item may already be in production and cannot be changed.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days.